Filing a diminished value claim with USAA is an important step in recouping the reduced value of your vehicle after an accident.
Even after repairs are completed, your car may still lose significant resale value, which can take a bite out of your wallet when you decide to sell or trade it in.
USAA has procedures for handling these claims and understanding the steps and how to navigate the claims process can help ensure you receive fair compensation for your vehicle’s diminished value.
In this post, we’ll guide you through the process of filing a diminished value claim with USAA and provide tips to increase your chances of a successful outcome.
How to File a Diminished Value Claim with USAA
In Georgia, USAA will pay diminished value regardless of fault, while in most other states, you can file a claim with USAA if they insure the at-fault driver.
The best time to file your USAA diminished value claim is right after your vehicle has been repaired. Be sure to gather your documentation, such as a certified diminished value appraisal, and submit your claim by emailing the USAA adjuster handling your case.
If you’re unsure of their email address, you can reach USAA’s claims department at 800-531-
8722.
How USAA Handles Diminished Value Claims: What You Need to Know
Upon receiving your diminished value claim, USAA follows a unique process by outsourcing them to third-party vendors. As a result, they are largely removed from the process, relying on these vendors to manage the claims on their behalf.
These vendors often use the 17c formula to calculate diminished value, a method that is flawed and tends to undervalue claims.
The best way to counter these tactics is by submitting a diminished value appraisal from a qualified expert upfront, rather than waiting for USAA’s vendor to perform a calculation. Having an appraisal can strengthen your position in negotiations and increase the likelihood of receiving a better settlement offer, as they’ll take you more seriously.
What to Do If You Receive a Low Settlement Offer from USAA
The vendors USAA works with may have limited authority to negotiate, which can be frustrating. They may refer you back to USAA, who in turn may direct you back to the vendor, creating a frustrating cycle of passing the issue back and forth.
Persistence is key to achieving a successful outcome.
Keep negotiating, provide additional supporting documentation, and explore all available options, including legal action if necessary. Legal action can be costly for USAA to defend, often prompting them to return to the negotiation table for an out-of-court settlement.
DVCHECK specializes in diminished value appraisals and has years of experience assisting clients with USAA. Contact us today for a free estimate and claim review.
